MHS Partner Portal User Guide

Welcome to the MHS Partner Portal User Guide. This comprehensive documentation will help you navigate and make the most of our B2B parts ordering system.

Contents:

• Getting Started
  • Login and Account Access
  • First-Time Account Setup
  • Dashboard Overview
  • Overview
  • System Requirements
  • What You’ll Need
  • Next Steps
• Searching for Parts
  • Basic Search
  • Advanced Search
  • Search History and Favorites
  • QR Code Scanning
  • Search Overview
  • Key Search Features
  • Search Tips for Best Results
  • Understanding Search Results
  • Next Steps
• Ordering and Checkout
  • Adding Items to Cart
  • Understanding Stock Levels
  • Checkout Process
  • Order Tracking and Management
  • Ordering Overview
  • Key Ordering Features
  • Understanding the Order Process
  • Special Order Types
  • Mobile Ordering
  • Next Steps
• Account Management
  • Profile Settings
  • Custom Part Number Mapping
  • Favorites Management
  • Account Overview
  • Key Account Features
  • Account Security
  • Getting the Most from Your Account
  • Next Steps
• Advanced Features
  • Bulk Query Feature
  • Bulk Upload and Ordering
  • Developer Portal
  • REST API Integration
  • Advanced Part Number Management
  • Stauff Supplier Integration
  • Advanced Features Overview
  • Key Advanced Capabilities
  • Advanced User Benefits
  • Getting Started with Advanced Features
  • Feature Integration
  • Support and Training
  • Next Steps
• Troubleshooting
  • Common Issues and Solutions
  • Contacting Support
  • Troubleshooting Overview
  • Quick Problem Resolution
  • When to Contact Support
  • Emergency Support
  • Next Steps

Quick Start

New to the MHS Partner Portal? Start here:

1. Login and Account Access - Learn how to access your account

2. Dashboard Overview - Understand your dashboard

3. Basic Search - Find the parts you need

4. Adding Items to Cart - Add parts to your cart

5. Checkout Process - Complete your first order

Key Features

🔍 Advanced Search

Multiple search methods including exact part numbers, fuzzy search, and QR code scanning

📦 Smart Inventory

Real-time stock levels with clear indication of Perth warehouse vs. supplier availability

🛒 Intelligent Cart

Automated stock validation and backorder handling during checkout

📱 Mobile Ready

Fully responsive design that works on all devices

🔄 Supplier Integration

Direct access to Stauff supplier inventory for extended part availability

📊 Order Tracking

Complete order history and status tracking

🔍 Bulk Query

Check pricing and availability for multiple parts simultaneously - perfect for quote preparation

🔌 REST API Integration

Full programmatic access for ERP integration, automated ordering, and custom applications

💻 Developer Portal

Generate and manage API keys with granular permissions for secure system integration

About This Guide

This user guide covers all customer-facing features of the MHS Partner Portal. It’s designed to help you:

• Get started quickly with step-by-step instructions

• Find parts efficiently using our advanced search tools

• Place orders confidently with our smart ordering system

• Manage your account effectively

• Integrate with your systems through our REST API

• Automate workflows with programmatic access

• Troubleshoot common issues independently

Support

If you need additional help beyond this guide:

• Email Support: Contact our customer service team

• Phone Support: Call during business hours

• System Status: Check our status page for any known issues

Note

This guide is regularly updated to reflect the latest features and improvements to the MHS Partner Portal.

Indices and tables

• Index

• Module Index

• Search Page