Troubleshooting

Common issues and solutions for the MHS Partner Portal.

• Common Issues and Solutions
  • Login and Access Issues
  • Search and Part Finding Issues
  • Cart and Ordering Issues
  • Stock and Pricing Issues
  • Account and Profile Issues
  • Favorites and Custom Parts Issues
  • Performance and Technical Issues
  • Advanced Feature Issues
  • General Troubleshooting Steps
  • Preventive Measures
  • When to Contact Support
  • Next Steps
• Contacting Support
  • When to Contact Support
  • Support Channels
  • Preparing to Contact Support
  • What to Include in Your Support Request
  • Support Response Expectations
  • Escalation Process
  • Emergency Support
  • Support Best Practices
  • Self-Service Resources
  • Support Contact Information
  • Support Feedback
  • Next Steps

Troubleshooting Overview

This section helps you resolve common issues quickly:

🔧 Self-Service Solutions

• Step-by-step troubleshooting guides

• Common error messages and fixes

• Browser and device compatibility

• Performance optimization tips

📞 Getting Help

• When to contact MHS support

• How to prepare for support calls

• Information to gather before contacting support

• Escalation procedures

🛡️ Preventive Measures

• Best practices to avoid common issues

• Regular maintenance recommendations

• Security considerations

• System requirements

Quick Problem Resolution

Most Common Issues:

Login Problems: - Forgotten passwords - Account lockouts - Browser compatibility - Two-factor authentication issues

Search and Ordering: - Parts not found in search - Cart issues and synchronization - Stock level discrepancies - Checkout problems

Performance Issues: - Slow loading pages - Timeout errors - Mobile responsiveness - Browser crashes

Account and Data: - Profile update problems - Custom part number issues - Favorites not syncing - Order history missing

When to Contact Support

Contact MHS support when: - Self-service solutions don’t work - Account permission issues - Billing or credit concerns - Technical integration problems - Urgent ordering needs

Before contacting support: - Try the troubleshooting steps - Gather error messages and screenshots - Note your browser and device information - Have your account details ready

Emergency Support

For urgent issues: - Phone support during business hours - Email support for non-urgent issues - Emergency contact for critical situations - Online chat when available

Business Hours: - Monday-Friday: 8 AM - 5 PM AWST - After hours: Email support only - Weekends: Emergency contact only

Next Steps

Resolve issues quickly:

1. Common Issues and Solutions - Solutions for frequent problems

2. Contacting Support - How to get additional help