Ordering and Checkout

Learn how to efficiently place orders through the MHS Partner Portal, from adding items to your cart through to order completion and tracking.

• Adding Items to Cart
  • Understanding the Cart System
  • Cart Features
  • Adding Parts from Search Results
  • Adding from Different Sources
  • Cart Management
  • Understanding Cart Information
  • Advanced Cart Features
  • Cart Best Practices
  • Mobile Cart Management
  • Troubleshooting Cart Issues
  • Cart Security
  • Next Steps
• Understanding Stock Levels
  • Stock Sources Overview
  • Stock Level Indicators
  • Understanding Stock Displays
  • Supplier Stock Integration
  • Backorder System
  • Special Stock Situations
  • Reading Stock Information
  • Stock Management Best Practices
  • Troubleshooting Stock Issues
  • Mobile Stock Viewing
  • Integration with Other Features
  • Next Steps
• Checkout Process
  • Checkout Overview
  • Starting the Checkout Process
  • Checkout Steps
  • Understanding Backorder Handling
  • Order Approval Workflow
  • Checkout Validation and Errors
  • Order Confirmation
  • Post-Checkout Actions
  • Mobile Checkout
  • Troubleshooting Checkout Issues
  • Checkout Best Practices
  • Security and Privacy
  • Next Steps
• Order Tracking and Management
  • Order Tracking Overview
  • Accessing Your Orders
  • Understanding Order Status
  • Order Details View
  • Managing Backorder Items
  • Order History and Search
  • Reordering from History
  • Mobile Order Tracking
  • Order Communication
  • Tracking Integration
  • Troubleshooting Order Issues
  • Order Management Best Practices
  • Order Analytics and Insights
  • Integration with Other Features
  • Next Steps

Ordering Overview

The MHS Partner Portal provides a sophisticated ordering system that:

🛒 Smart Cart Management

• Real-time stock validation

• Automatic backorder handling

• Persistent cart across sessions

• Mobile-optimized interface

📦 Intelligent Stock System

• Perth warehouse stock prioritization

• Supplier inventory integration

• Stock level transparency

• Quantity-specific availability

✅ Professional Checkout

• Order validation and confirmation

• Multiple delivery options

• Approval workflow integration

• Comprehensive order documentation

📊 Order Tracking

• Real-time status updates

• Complete order history

• Delivery tracking integration

• Reorder functionality

Key Ordering Features

Stock Intelligence:

The system provides complete transparency about part availability:

• Local Perth stock for immediate shipping

• Supplier inventory for extended availability

• Backorder management for over-ordering

• Lead time estimates for special orders

Flexible Ordering:

• Single part orders for immediate needs

• Bulk ordering for planned maintenance

• Mixed stock orders with automatic handling

• Recurring orders from favorites and history

Professional Workflow:

• Order approval integration where required

• Purchase order reference support

• Delivery scheduling and special instructions

• Email notifications at every step

Understanding the Order Process

1. Cart Building

• Add parts from search results

• Specify quantities needed

• Review pricing and availability

• Validate stock levels

2. Stock Validation

• System checks availability in real-time

• Separates available vs. backorder items

• Calculates delivery timelines

• Provides alternative suggestions

3. Checkout Process

• Review complete order details

• Select delivery address and options

• Add purchase order references

• Confirm order placement

4. Order Processing

• Order enters approval workflow (if required)

• Email confirmations sent

• Stock allocation and picking

• Shipping and delivery coordination

5. Order Tracking

• Real-time status updates

• Delivery tracking information

• Communication for any issues

• Order completion confirmation

Special Order Types

Standard Orders:

• Items available in Perth warehouse

• Same-day or next-day processing

• Standard shipping options

• No special approvals required

Backorder Handling:

• Items with insufficient local stock

• Automatic supplier coordination

• Professional communication about delays

• Partial shipping when possible

Special Orders:

• Custom or non-stock items

• Extended lead times

• Special pricing considerations

• Additional approval requirements

Airbag Orders:

• Time-sensitive ordering (11 AM cutoff)

• Special handling requirements

• Priority processing

• Dedicated communication

Mobile Ordering

The portal is fully optimized for mobile ordering:

• Touch-friendly cart management

• QR code scanning for quick adding

• Mobile checkout process

• Real-time notifications on your device

Next Steps

Master the ordering process step by step:

1. Adding Items to Cart - Learn to build your orders efficiently

2. Understanding Stock Levels - Understand stock levels and sources

3. Checkout Process - Complete your orders professionally

4. Order Tracking and Management - Track and manage your orders